Shipping Policy
Shipping Policy
At AUSCOT India, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Shipping Availability
AUSCOT India currently offers delivery across India, subject to courier service availability at the customer’s location.
Some remote or restricted locations may have limited delivery options.
2. Order Processing
Orders are normally processed after successful confirmation of payment or order placement for Cash on Delivery orders.
Orders are generally dispatched within 1–3 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
During promotional campaigns, festivals, holidays, or periods of unusually high order volume, processing may take additional time.
3. Delivery Time
Once an order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Estimated delivery times may vary because of:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Transportation delays
- Natural disasters
- Government restrictions
- Other circumstances beyond our reasonable control
The delivery time displayed at checkout or communicated by the courier is an estimate and not an absolute guarantee.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before the order is placed.
AUSCOT India may offer free shipping on selected products, orders above a specified value, or promotional campaigns.
Shipping charges and free-shipping conditions may be changed from time to time.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through your registered phone number, email address, or other available communication method.
You can use the tracking information provided by the courier to monitor the status of your shipment.
Please allow some time for tracking information to become active after dispatch.
6. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Complete address
- City
- State
- PIN code
- Valid phone number
AUSCOT India is not responsible for delivery problems caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an address needs to be changed, please contact us as soon as possible after placing the order. Address changes may not be possible once the order has been processed or dispatched.
7. Delivery Attempts
The courier partner may make multiple delivery attempts depending on its standard delivery procedures.
Customers should ensure that someone is available to receive the package and that the registered phone number is reachable.
If delivery fails because the customer is unavailable, refuses the shipment, provides an incorrect address, or does not respond to the courier, the shipment may be returned to AUSCOT India.
8. Delayed Shipments
Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur.
AUSCOT India is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Public emergencies
- Strikes or transportation disruptions
- Government restrictions
- Courier network disruptions
- Festive-season delivery delays
- Incorrect customer information
If your order appears significantly delayed, please contact our customer support team with your order number.
9. Damaged Packages
If your package appears damaged, opened, leaking, or tampered with at the time of delivery, please:
- Take photographs or videos of the package before opening it.
- Inform the delivery person where possible.
- Contact AUSCOT India customer support as soon as possible.
- Keep the original packaging and product until the issue is resolved.
We may request photographs, videos, or other information to investigate the issue.
10. Wrong or Missing Products
If you receive an incorrect product or a product is missing from your order, please contact us promptly after delivery.
Please provide your order number and photographs of the received package and products where requested.
After verification, AUSCOT India may arrange a replacement or refund in accordance with our Return & Refund Policy.
11. Undelivered Orders
If an order cannot be delivered after the courier’s delivery attempts, it may be returned to AUSCOT India.
If the package is returned because of an incorrect address, customer refusal, unavailability, or another reason attributable to the customer, additional shipping charges may apply if re-shipment is requested.
Any refund for a returned shipment will be handled according to our applicable Return & Refund Policy.
12. Cash on Delivery
Where Cash on Delivery (COD) is available, customers may pay the applicable order amount at the time of delivery.
COD availability may vary depending on the delivery location, order value, product, and courier service.
AUSCOT India reserves the right to restrict or disable COD for certain orders or locations.
13. Multiple Products in One Order
Where an order contains multiple products, AUSCOT India may ship the products together or in separate packages depending on product availability, warehouse processing, and logistics requirements.
If products are shipped separately, the customer may receive separate tracking information.
14. International Shipping
Unless specifically stated otherwise on our website, AUSCOT India currently provides shipping within India only.
International shipping, where introduced in the future, will be subject to separate shipping terms, applicable customs requirements, duties, taxes, and destination-country regulations.