Return & Refund Policy

At AUSCOT India, we are committed to providing our customers with quality Ayurvedic and herbal wellness products. We carefully pack and inspect orders before dispatch. However, if you receive a damaged, incorrect, defective, or otherwise eligible product, we are here to help.

1. Eligibility for Returns

Due to the nature of our products, which include herbal tablets, capsules, powders, syrups, and other consumable wellness products, we generally accept returns only under eligible circumstances.

A return, replacement, or refund may be considered if:

• You received a product different from the product you ordered.
• The product was damaged during delivery.
• The product is defective or unusable upon delivery.
• The product is missing from your order.
• The product does not match the characteristics or description advertised on our website.
• The product was delivered in a condition that makes it unsuitable for use.

All return requests are subject to verification.

2. Products That Cannot Be Returned

For hygiene, safety, and quality reasons, we generally do not accept returns of products that have been:

• Opened or unsealed.
• Used or partially consumed.
• Tampered with.
• Damaged after delivery by the customer.
• Stored improperly after delivery.
• Returned without the original packaging where the packaging is necessary to verify the product.

Products that are correctly delivered, unopened, undamaged, and as described may not be eligible for return simply because the customer has changed their mind.

3. Damaged Products

If your package arrives damaged, please take photographs of:

• The outer shipping package.
• The damaged product.
• The product packaging and label.
• The shipping label/order information.

Please contact AUSCOT India customer support as soon as possible after delivery.

We may request photographs, videos, or other information to verify the damage.

4. Wrong Product

If you receive a product that is different from what you ordered, please contact us with your order number and photographs of the product received.

After verification, AUSCOT India may arrange a replacement or refund, as applicable.

5. Missing Products

If one or more products are missing from your order, please notify us promptly after delivery.

Our team may verify the order, packing records, and shipping information before approving a replacement or refund.

6. Return Request Period

Customers should report any damaged, incorrect, defective, or missing product within 48 hours of delivery.

Requests received after this period may be reviewed on a case-by-case basis, particularly where the issue could not reasonably have been identified within the initial period.

7. How to Request a Return

To request a return, replacement, or refund, contact AUSCOT India customer support with:

• Order number.
• Customer name.
• Registered phone number or email address.
• Reason for the return request.
• Photographs or videos of the product, packaging, and shipping label where applicable.

Our team will review the request and inform you whether it qualifies for return, replacement, or refund.

8. Return Shipping

Where the return is approved because the product was:

• Damaged during delivery,
• Incorrectly delivered,
• Defective, or
• Otherwise eligible under our return policy,

AUSCOT India may arrange or reimburse reasonable return shipping costs, as applicable.

For returns that are not caused by an issue with the product or our fulfilment, return shipping costs may be the customer’s responsibility, where a return is permitted.

9. Replacement

Where appropriate, AUSCOT India may provide a replacement instead of a refund.

Replacement products are subject to availability.

If the same product is unavailable, AUSCOT India may offer an alternative resolution, including a refund where applicable.

10. Refunds

Once a refund is approved, the refund will generally be processed to the original payment method used for the order, subject to the payment provider’s processing timelines.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

Where applicable, refunds will be processed within the period required under applicable law and regulations.

11. Cash on Delivery Orders

For eligible refunds on Cash on Delivery orders, AUSCOT India may request the customer’s bank account, UPI, or other payment details necessary to process the refund.

Customers should ensure that the information provided for the refund is accurate.

12. Order Cancellation

Cancellation requests should be submitted before the order is processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

If an order has already been shipped, the customer may need to follow the applicable return process.

13. Undelivered or Returned-to-Sender Orders

If an order is returned to AUSCOT India because of:

• Incorrect or incomplete address.
• Customer unavailable at the delivery address.
• Customer refusal to accept the package.
• Failure to respond to courier delivery attempts.
• Other reasons attributable to the customer,

the order may be subject to additional shipping or handling conditions before a refund or re-shipment is arranged.

14. Product Expiry and Shelf Life

Customers should check the expiry date, batch information, storage instructions, and other information printed on the product packaging upon receiving the order.

If you receive a product that is expired or otherwise not in accordance with the applicable product information, please contact AUSCOT India customer support immediately.

15. Promotional and Discounted Orders

Products purchased as part of promotional offers, discounts, bundles, or special campaigns may be subject to additional return or refund conditions.

Any specific conditions applicable to a promotion will be displayed at the time of purchase.

Nothing in a promotional return policy is intended to restrict any consumer rights that cannot legally be excluded.

16. Refund Deductions

Where permitted by applicable law, certain amounts such as non-refundable charges or return shipping costs may be deducted where the return is not due to a fault, defect, incorrect product, or other issue attributable to AUSCOT India.

Any applicable deduction will be communicated to the customer.

17. No Refund for Change of Mind

Because our products are consumable Ayurvedic and herbal wellness products, we generally do not accept returns or provide refunds for products that have been correctly delivered, are unopened and undamaged, and simply no longer meet the customer’s preference.

However, this does not affect any rights available to consumers under applicable law.

18. Product Usage and Health Disclaimer

A return or refund request does not constitute a medical claim or determination regarding the effectiveness of a product.

Customers should use AUSCOT India products only according to the instructions provided on the product packaging.

If you experience an adverse reaction or have concerns about using a product, discontinue use and consult a qualified healthcare professional where appropriate.

19. Fraudulent or Abusive Return Requests

AUSCOT India reserves the right to investigate suspicious, fraudulent, or abusive return and refund requests.

Repeated misuse of the return policy may result in restrictions on future orders, subject to applicable law.

20. Consumer Rights

This Return & Refund Policy is intended to explain our normal return process and does not limit any consumer rights available under applicable Indian laws and regulations.

Where a product is defective, deficient, spurious, materially different from what was advertised or agreed upon, or otherwise falls within circumstances where a return or refund is legally required, AUSCOT India will comply with applicable law.