Privacy Policy

At AUSCOT India, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, or contact us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

When you place an order or contact us, we may collect:

• Full name
• Mobile/telephone number
• Email address
• Billing address
• Shipping/delivery address
• PIN code
• Order and transaction details
• Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment gateways.

AUSCOT India generally does not directly store complete debit card, credit card, or banking credentials on its own servers. Payment information may be processed by the applicable payment gateway according to its privacy policy and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information

This information helps us maintain and improve the website.

2. How We Use Your Information

We may use collected information to:

• Process and deliver your orders.
• Confirm orders and payments.
• Provide customer support.
• Respond to enquiries and requests.
• Communicate about your orders.
• Handle returns, replacements, and refunds.
• Improve our website, products, and services.
• Prevent fraud and misuse.
• Maintain website security.
• Comply with applicable legal and regulatory requirements.
• Send promotional communications where permitted and where you have provided appropriate consent.

3. Order and Delivery Information

When you place an order, certain information such as your name, phone number, and delivery address may need to be shared with logistics and courier partners so that your order can be delivered.

We only share information reasonably necessary to fulfil the relevant service.

4. Sharing of Personal Information

AUSCOT India does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted service providers, including:

• Payment gateway providers
• Courier and logistics companies
• Website hosting and technology providers
• Customer support/service providers
• Analytics and website service providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where legally required

Third-party service providers may process information according to their own privacy policies and applicable contractual or legal obligations.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember preferences.
• Keep shopping-cart information.
• Understand website usage.
• Improve website performance.
• Provide relevant website functionality.
• Analyse traffic and user behaviour.

You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

Where permitted by applicable law, AUSCOT India may send promotional communications about products, offers, or services.

You may opt out of promotional communications by following the unsubscribe instructions in the communication or contacting us directly.

Transactional communications, such as order confirmations, shipping updates, payment notifications, and important service messages, may still be sent when necessary to fulfil your order or provide our services.

7. Data Security

AUSCOT India takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account credentials and personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders.
• Providing customer support.
• Maintaining transaction and business records.
• Resolving disputes.
• Preventing fraud.
• Complying with applicable legal, tax, accounting, and regulatory requirements.

When information is no longer required, it may be securely deleted, anonymised, or otherwise handled in accordance with applicable law.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

AUSCOT India is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Children’s Privacy

Our website is not specifically intended for children.

We do not knowingly request or collect personal information from children for independent account creation or marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise concerns regarding the handling of your personal information.

Requests may be subject to verification and applicable legal requirements.

12. Accuracy of Information

You are responsible for ensuring that the personal information you provide to AUSCOT India is accurate and up to date.

If your contact or delivery information changes, please update it or contact us as soon as possible, particularly before an order is dispatched.

13. Data Breach

If AUSCOT India becomes aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and provide notifications where legally required.

14. Changes to This Privacy Policy

AUSCOT India may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this website with a revised Last Updated date.

We encourage you to review this page periodically.